Ch. 1. Travel and tourism and hospitality : services for those away from home
Ch. 2. secret of quality service
Ch. 3. Managers must manage
Ch. 4. Overview : hotels, hotels, hotels!
Ch. 5. Full-service hotels
Ch. 6. Limited-service hotels
Ch. 7. Extended-stay hotels
Ch. 8. Convention hotels and conference centers
Ch. 9. Resorts, timeshares, and condo-hotels
Ch. 10. Overview : profit-making (commercial) foodservices
Ch. 11. Food and beverage operations in hotels
Ch. 12. Upscale restaurants
Ch. 13. Casual-service (midscale) restaurants
Ch. 14. Family-service restaurants
Ch. 15. Quick-service restaurants
Ch. 16. Off-site catering
Ch. 17. Contract management company foodservices
Ch. 18. Foodservices in educational organizations
Ch. 19. Food and nutrition services in healthcare facilities
Ch. 20. Business and industry foodservices
Ch. 21. Vending and office coffee services
Ch. 22. Private club management
Ch. 23. Cruise lines : a close look at resorts on water
Ch. 24. Casino entertainment management
Ch. 25. Sports and recreational foodservices : part of the leisure service market
Ch. 26. Management of amusement and theme parks
Ch. 27. Overview of the entertainment industry
Ch. 28. Professional meeting management
Ch. 29. Exhibition (trade show) management
Ch. 30. Special events management
Ch. 31. Planning your hospitality career
Ch. 32. job search : your first professional position
Ch. 33. Your first professional position : celebrate success
Ch. 34. Entrepreneur or intrapreneur?
Ch. 35. Domestic or global hospitality positions
