Assessment practice in student affairs: an applications manual

Part 1: Principles and purposes

Why assessment in student affairs?

Steps in the assessment process

Part 2: Methods

Qualitative assessment

Conducting focus groups

Designing and selecting quantitative instruments

How to conduct mail-out surveys

Telephone surveys / Betty L. Moore

Web-based data collection / Thomas I. Wortman, M. Lee Upcraft

Part 3: Basic approaches

Needs assessment

Satisfaction assessment

Assessing learning outcomes

Environmental assessment

Assessing cost effectiveness / Kirsten Kennedy, Linda Moran, M. Lee Upcraft

Assessment and accreditation

Dropout assessment

Postgraduation assessment

Assessing group educational programs

Part 4: Programs and service areas

Assessing student academic success / Lisa R. Shibley, M. Lee Upcraft

Assessing first-year programs / Jennifer L. Crissman, M. Lee Upcraft

Assessing campus recreation programs

Assessing an office of financial aid

Assessing admissions programs

Assessing residence life programs

Assessing college unions

Assessing health services / Margaret E. Spear

Assessing career services / Jack R. Rayman

Assessing counseling services / Dennis Heitzmann, Kenneth L. Nafziger

Assessing Greek life

Assessing an office of student conduct

Part 5: Assessment issues

Getting started

Arranging for a consultant

Ethical issues

Strategies for implementing an assessment program

Resources: Review of selected assessment instruments / Brian R. Jara.