A complaint is a gift: recovering customer loyalty when things go wrong

Book Cover
Author
Barlow, Janelle, 1943-
Publisher
Berrett-Koehler Publishers
Publication Date
c2008
Edition
2nd ed.
Language
English

Description

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Subjects

Subjects
BUSINESS & ECONOMICS
BUSINESS & ECONOMICS -- Customer Relations
BUSINESS & ECONOMICS -- Marketing -- Research
Consommateurs
Consommateurs -- Plaintes
Consumer complaints
Customer Relations
Customer services
Marketing
Plaintes
Research
Service à la clientèle

More Details

Contributors
Møller, Claus,1942-
ISBN
9781576755822
9781609944438
9781576759462

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