1. Introduction to phlebotomy / John C. Flynn, Jr.
2. Anatomy and physiology / Debra Lynn Eckman
3. Infectious diseases and their prevention / Georganne K. Buescher
4. Equipment / John C. Flynn, Jr.
5. Proper procedures for venipuncture / John C. Flynn, Jr.
6. Special collection procedures / John C. Flynn, Jr.
7. Complications of phlebotomy / John C. Flynn, Jr.
8. Multiskilling for phlebotomists / Debra Lynn Eckman
9. Interpersonal communication and professionalism / John C. Flynn, Jr.
10. Phlebotomy department management / Dorothy Pfender
11. Total quality in phlebotomy service / Mary P. Nix
12. Medical-legal issues and health law procedures / Shirley E. Greening
App. A. Animal phlebotomy / Beth V. Dronson.
