pt. 1. Information flow is your lifeblood
ch. 1. Manage with the force of facts
ch. 2. Can your digital nervous system do this
ch. 3. Create a paperless office
pt. 2. Commerce: the Internet changes everything
ch. 4. Ride the inflection rocket
ch. 5. Middleman must add value
ch. 6. Touch your customers
ch. 7. Adopt the web lifestyle
ch. 8. Change the boundaries of business
ch. 9. Get to market first
pt. 3. Manage knowledge to improve strategic thought
ch. 10. Bad news must travel fast
ch. 11. Convert bad news to good
ch. 12. Know your numbers
ch. 13. Shift people into thinking work
ch. 14. Raise your corporate IQ
ch. 15. Big wins require big risks
pt. 4. Bring insight to business operations
ch. 16. Develop processes that empower people
ch. 17. Information technology enables reengineering
ch. 18. Treat it as a strategic resource
pt. 5. Special enterprises
ch. 19. No health care system is an island
ch. 20. Take government to the people
ch. 21. When reflex is a matter of life and death
ch. 22. Create connected learning communities
pt. 6. Expect the unexpected
ch. 23. Prepare for the digital future.
