Institutional mission-centered student learning / Robert E. Dugan and Peter Hernon
Accountabilitiy and quality improvement / Linda Suskie
Stakeholders of higher education institutional accountability / Robert E. Dugan
The assessment matrix: providing evidence of a sustainable commitment to student learning / Cecilia L. López
Assessment strategies for institutional accountability / Robert E. Dugan
Design and methodological considerations / Peter Hernon
Methods of data collection / Peter Hernon
Managing electronic portfolios / Candy Schwartz
The learning organization: assessment as an agent of change / Patricia M. Dwyer
Applying student learning outcomes to an educational program / Peter Hernon and Candy Schwartz
An international perspective on educational excellence / Peter Hernon
Standardized learning outcomes: assessing and recording acheivement in non-accredited adult education courses / Jutta Austin
Outcomes assessment in Canadian higher education / Heidi Julien
Information technology and outcomes assessment in higher education
Some techniques for outcomes assessment / Gloriana St.Clair and Carole A. George
Collaborating on information literacy / Elizabeth Carter and Renée N. Jefferson
Developing an information literacy assessment instrument / Terrence Mech
Service quality: a perceived outcome for libraries / Martha Kyrillidou
Future directions in outcomes assessment / Peter Hernon and Robert E. Dugan.
