It's tough at the top : CEOs are finally demanding accountability for marketing expenditure
Strategic marketing planning : a brief overview
A three-level marketing accountability framework
A process of marketing due diligence
The marketing metrics model and process
Segmentation : the basic building block for markets
How to become the first choice for the customers you want
Turning strategy into action, and measuring outcomes
Delivering accountability : finalizing the metrics strategy
Why data quality can make or break accountability
Measuring the effectiveness of multichannel strategies