Motivation: the not-so-secret ingredient of high performance
Monitoring performance: looking for what's going wrong and right
Closing gaps and improving performance : the basics of coaching
Becoming a better coach : beyond the basics
Formal performance appraisal: improving results through feedback
Employee development: helping people grow in their careers
Intractable performance problems: face them head-on
Epilogue: what leaders must do
Appendix A: Useful implementation tools
Appendix B: Handling a dismissal.
