From the Book - Third edition.
Section I: Overview and Competencies of Culturally Sensitive Listening
1. Introduction: Foundations of Interviewing and Counseling
2. Multicultural Competence, Ethics, Positive Psychology, and Resilience
3. Attending, Empathy, and Observation Skills: Fundamentals of All Interviewing and Counseling Approaches
Section II: The Basic Listening Sequence and Organizing an Effective Interview
4. Questions: Opening Communication
5. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition
6. Observing and Reflecting Feelings: The Heart of Empathic Understanding
7. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills
Section III: Helping Clients Generate New Stories that Lead to Action: Influencing Skills and Strategies
8. Focusing the Interview: Exploring the Story from Multiple Perspectives
9. Empathic Confrontation: Supporting While Addressing Client Conflict
10. Reflection of Meaning and Interpretation/Reframing: Restorying Client Lives Through Meaning Making
11. Empathic Self-Disclosure and Feedback: Relationship, Immediacy, and Genuineness
12. Influencing Client Actions and Decisions: Directives, Psychoeducation, Logical Consequences, and Decisional Counseling
Section IV: Skill Integration, Crisis Counseling, and Developing Your Own Style
13. Skill Integration Through Examining Your Own Session, Treatment Plans, and Case Management
14. Crisis Counseling and Assessing Suicide Potential
15. Determining Personal Style in a World of Multiple Theories
Appendix A: The Ivey Taxonomy: Definitions of the Microskills Hierarchy and Predicted Results from Using Skills
Appendix B: The Family Genogram
Appendix C: Counseling, Neuroscience, and Microskills.
