Managing conflict in organizations

List of figures

List of tables

Foreword

Preface

Social conflict construct

Nature of conflict

Organizational learning and effectiveness

Conflict-management design

Intrapersonal conflict

Interpersonal conflict

Intragroup conflict

Intergroup conflict

Ethics and morality

The measurement of conflict

Epilogue

Appendix A: cases

Appendix B: exercises

References

Index of Names

Index of Subjects.