A trauma-informed approach to library services

Part I: Adverse childhood experiences and trauma-informed care

Service with empathy

Adverse childhood experiences

The trauma-informed approach to service

The trauma-informed library environment

Part II: The six guiding principles of trauma-informed approaches

Safety

Trustworthiness and transparency

Peer support

Collaboration and mutuality

Empowerment, voice, and choice

Cultural, historical, and gender issues

Part III: Creating a culture of trauma informed care in libraries

Assessing organizational readiness

The library as sanctuary

Becoming a trauma-informed library workforce

Planning for trauma-informed services

Appendix: Adverse childhood experiences questionnaire.